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Never fly United - Musings & Ravings
caliantrias
caliantrias
Never fly United
Having recently had my own United Airlines Nightmare (I don't want to talk about it) I can really appreciate this song. United baggage handlers broke this guys Taylor Guitar and refuses to take responsibility for it. So he got his revenge bardically.



(They also do a pretty good Queen of Argyle)
http://www.sonsofmaxwell.com/
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Comments
pied_piper70 From: pied_piper70 Date: July 10th, 2009 03:40 am (UTC) (Link)
I talked to Uncle Rick in Nashville about this and he had two points:

1) If the guy had bought a hard shell case and bought insurance like a professional, then he wouldn't be crying like a baby to get his money back...
Shit happens...sad but true...

2) What an outdated racist depiction of hispanics...Straight out of Speedy Gonzales...nice touch...


Two very good points...
caliantrias From: caliantrias Date: July 10th, 2009 03:47 am (UTC) (Link)
Yeah, I don't know where the Mexican thing came from it was unnecessary. But United Airlines? They deserve all the shit they get.
pied_piper70 From: pied_piper70 Date: July 10th, 2009 04:03 am (UTC) (Link)
Sure, I don't mind United Airlines getting crapped on...
But this is a weak case...Ask any lawyer (heh...)

This guy didn't take the proper PROFESSIONAL precautions he should've taken in case his shit got damaged...I don't see it as a United Airlines problem...I see it as a "musician who didn't invest the money to protect his livelihood" problem...
caliantrias From: caliantrias Date: July 10th, 2009 04:13 am (UTC) (Link)
Well, it depends on the facts of the case. If the baggage handlers handled it with the "reasonable care an ordinary person might use" then, yes, they probably aren't liable. However, if they were, indeed, throwing the baggage around and subjecting it to unanticipated stress then they are responsible.

Part of the problem is that we, as passengers, EXPECT shitty service and that our baggage will be abused and lost. However, our expectation of crappy service is not a reason they should be allowed to continue in that manner.

Now, if I were a musician, I doubt that I would dare put my primary tool in the hands of an unknown stranger. Just try taking my laptop from me sometime. So, perhaps, any reasonable *musician* might view his own actions as negligent. If the jury on this case were populated by musicians, he might lose for exactly that reason.

One of the passengers on a plane I was on had a guitar with her. She was forced to gate-check it because there wasn't room inside the plane. How would you feel about it under that circumstance? She *tried* to keep control and care of the guitar but was forced to hand it over to someone else.
pied_piper70 From: pied_piper70 Date: July 10th, 2009 04:56 am (UTC) (Link)
How would you feel about it under that circumstance? She *tried* to keep control and care of the guitar but was forced to hand it over to someone else.

Always prepare for worst case scenario. Always always always. She *tried* to keep control but she should've known better. It is more than likely that anytime you try to bring an instrument onboard, the plan will not work. Hard case and insurance....if you want to fly with your instrument.

Or else: fly and have someone rent or borrow another instrument for the destination...
pugilistgirl From: pugilistgirl Date: July 10th, 2009 04:42 am (UTC) (Link)
A couple of comments.

1) United does indeed deserve every single shred of bad publicity they get. They simply don't actually HAVE customer service. They call a bunch of people customer service but those people have no abilities to actually solve problems, and they really don't care to either. I was trying to get another flight after THEIR problem caused me to miss my connection. The fellow at the counter said, and I quote, "That's not MY problem." And walked off.

2) Yes, the Mexican thing was weird and unnecessary.

3) Actually a catchy song - I liked it for the music, as well as the message.

4) I am so going to post this to my journals.

5) Do we know he *didn't* have a proper hard case? Yes, they showed a flimsy, but he might have actually had it properly stored. It is not impossible to break a hard case.

6) I too have had to hand over my guitar (when it indeed DID fit in the overhead, but they made me gate-check it anyway).

7) Tried to purchase airline baggage insurance recently? Essentially they say "Well, we'll insure it, but the items can't be fragile, can't be worth more than (I think this is correct) $1000.00 total, and this policy is exempt from normal wear and tear." Why would I purchase insurance UNLESS it was fragile or pricey? And I've witnessed airlines claiming that destroyed luggage (as in they had to deliver the stuff in a box) was "normal wear and tear."
pied_piper70 From: pied_piper70 Date: July 10th, 2009 05:07 am (UTC) (Link)
Do we know he *didn't* have a proper hard case? Yes, they showed a flimsy, but he might have actually had it properly stored. It is not impossible to break a hard case.

It's not impossible to break it, as long as you have a sledgehammer...Have you seen a hard case lately? A travel-ready hard case? They cost almost as much as a Taylor...and they're worth it...if you want to travel...It's obvious to me, by the way he described it in the song, that the guitar was not in a true hard case...

Tried to purchase airline baggage insurance recently? Essentially they say "Well, we'll insure it, but the items can't be fragile, can't be worth more than (I think this is correct) $1000.00 total, and this policy is exempt from normal wear and tear."

Depends on your road manager, I suppose...Uncle Rick has been the road manager for Larry Carlton for three years and he's had no problem getting insurance for Larry's gear...Plus he makes sure all the gear is in hard cases...Three years later, no problems...

But that's for Larry Carlton...How 'bout the rest of us? Well, if insurance and safety and cost are an issue, you could do what every other cheapskate does: drive to the gig...
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